The challenge of effective security managmentIn a recent article published by Bank Systems & Technology, two SVPs from Bank of America shared the lessons they have learned in dealing "with a growing population of internal and external users accessing an increasing number of applications." The lessons they impart are not surprising, and can be summed up in the following quotations from the article:
Lesson #1 - "Security managers have literally become the bank's security guards -- protecting customer identities and accounts in the same way that guards at a brick-and-mortar branch do."
Lesson #2 - "Active customer involvement helps the bank better identify and react to fraudulent activity."
Lesson #3 - "Fast response is paramount to thwarting fraudsters."
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